Experience
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Smiley Lifting Solutions
Software Engineer2023-CurrentSmiley Lifting Solutions is a leading provider of lifting equipment and services. As a software engineer, I am responsible for developing and maintaining internal employee platforms, enhancing user experience, and optimizing server performance.
- I've developed and deployed full-stack applications with a backend powered by ColdFusion, Python, and Node.js, while seamlessly integrating APIs like Samsara, Google Maps, and ChatGPT to enhance functionality.
- I've configured and optimized Linux and Apache servers, established best practices for version control with Git and SVN, and implemented agile workflows using tools like Jira and Asana.
- I have architected improvements for internal employee platforms, leveraging jQuery, Oracle, and ColdFusion to deliver impactful solutions.
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Flex Technology Group
National Coordinator2022-2023Flex Technology Group is a leading provider of managed print services and office technology solutions. As a National Coordinator, I was responsible for managing client accounts and coordinating with internal teams.
- I streamlined operations by establishing and maintaining Standard Operating Procedures (SOPs) and diagnosing critical software issues to ensure system reliability.
- Leveraging Python, I developed scripts to automate repetitive tasks, improving efficiency across workflows.
- I also utilized advanced Excel functions to automate inventory tracking and reporting, integrating data-driven solutions into daily operations.
- Collaboration tools such as Jira, Notion, and Trello supported my contributions to a dynamic, agile environment, where I consistently delivered impactful improvements to internal processes.
Client Focus
Account Manager2019-2022Client Focus is a leading provider of appointment scheduling and CRM solutions. As an Account Manager, I was responsible for managing client accounts. However, I went above and beyond to assist with technical issues, and optimize client service delivery.
- I enhanced API functionality to enable seamless CRM integration for clients, driving improved system interoperability.
- I designed and implemented an efficient client onboarding process, reducing friction and accelerating adoption.
- Collaborating directly with the Director of IT, I identified and resolved critical software bugs while contributing to the development of new features.
- I optimized scheduling systems, streamlining workflows to minimize user interactions and improve overall usability.
Skills
Technologies
Languages
- - React
- - jQuery
- - Node.js
- - Typescript
- - Oracle
- - MSSQL
- - MySQL
Contact Info
- Name: Alana Eaton
- Age: 26
- City: Goodyear, AZ
- Job: Software Engineer
- Phone: 520-208-0015
- Email: [email protected]
- Website: https://chiako.dev
- Job Status: Full Time