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Alana Eaton

Software Engineer

Experience

  • Smiley Lifting Solutions

    Software Engineer
    2023-Current

    Smiley Lifting Solutions is a leading provider of lifting equipment and services. As a software engineer, I am responsible for developing and maintaining internal employee platforms, enhancing user experience, and optimizing server performance.

    • Architected and developed internal employee platform enhancements using jQuery, Oracle, and ColdFusion. This significantly improved user experience and platform functionality.
    • Introduced and established best practices for version control with Git and SVN, leading the team in adopting these tools to enhance collaboration and ensure seamless code integration.
    • Configured and optimized web servers using Linux (AlmaLinux, Oracle Linux, Red Hat Linux) and Apache, enhancing server performance and reliability.
    • Integrated advanced APIs such as OpenAI, Samara, and Google to augment application capabilities and improve internal processes.
    • Utilized SQL (Oracle/MySQL) extensively for database architecture, management, and optimization. Diagnosed existing stored procedures and developed new ones to improve database performance.
    • Applied agile methodologies using Asana for project management, ensuring timely delivery of high-quality software solutions.
    • Proactively identified software problems, proposed innovative solutions, and executed their implementation to improve system performance and user satisfaction.

  • Flex Technology Group

    National Coordinator
    2022-2023

    Flex Technology Group is a leading provider of managed print services and office technology solutions. As a National Coordinator, I was responsible for managing client accounts, coordinating with internal teams, and optimizing client service delivery.

    • Collaborated with a large team to architect and modify contracts for major clients, ensuring accuracy and compliance.
    • Diagnosed and resolved critical issues within internal software, enhancing system reliability and user satisfaction.
    • Established and maintained SOPs to streamline operations and improve client service delivery.
    • Utilized MS Office products (Excel, Word, PowerPoint) to create comprehensive reports, presentations, and documentation, streamlining project workflows and communication.
    • Employed Trello for work tracking and agile project management, facilitating effective sprint planning and task prioritization.
    • Implemented and trained team members on advanced inventory management techniques, accelerating update processes by 70%.
    • Utilized advanced Excel functions to automate inventory tracking and reporting, reducing manual data entry by 50%.

  • Client Focus

    Account Manager
    2019-2022

    Client Focus is a leading provider of appointment scheduling and CRM solutions. As an Account Manager, I was responsible for managing client accounts, resolving technical issues, and optimizing client service delivery.

    • Improved API for seamless client CRM integration, boosting system functionality and ensuring smooth data exchanges between client and internal systems.
    • Designed and implemented an efficient client onboarding process, significantly reducing the time from initial contact to service initiation through automation and optimized workflows.
    • Optimized scheduling systems to reduce the number of user interactions required, resulting in more efficient account management operations.
    • Worked closely with the Director of IT to identify and resolve software bugs, implementing new features to improve overall productivity.
    • Guided a 12-member team through complex client challenges, fostering a collaborative and solution-oriented environment.

Skills

Technologies

OS: Windows/Linux
APIs: OpenAI, Samara, Google
Version Control: GIT/SVN (GitHub)
Frameworks & Libraries: JQuery, Bootstrap5
Tools: VS Code, Oracle SQL Developer
Project Management: Asana, Trello

Languages

Javascript
ColdFusion
PHP
Python
SQL

Contact Info